Customer FAQ'S

Q1. What products can I buy on FLOC Market?

Any local produce. Our categories include meat, bread, cakes, wine, beer, fruit and vegetables, chutneys, jams and preserves and even flowers. We’re constantly adding suppliers to the site so the range is just going to get bigger and bigger.

Q2. How does it work?

Each business has its own online shop within the FLOC marketplace. All you have to do is browse through them and add items to your basket, or you can easily search for specific things. Then simply check out and your items will be delivered to you.

Q3. Does it cost me extra to shop through FLOC Market?

You’re buying quality produce from independent businesses so don’t expect the prices to match the supermarkets. But you won’t pay any more for buying FLOC Market than you would from a producer’s own online shop, plus it’s super easy.

Q4. Is there a FLOC Market app?

We’re working on it. Our app is under development and should be available in the next few months.

Q5. What if I want to buy from a business that isn’t local to me?

While FLOC Market is aimed at shopping local, we get that there are great independent producers all over the country and you might want to buy from them. Each business manages delivery of its products, both locally and nationally, and sets their own radius limits, so it’s possible you’ll be able to buy from someone at the other end of the country.

Seller FAQ'S

Q1. Can I list my products on FLOC Market?

Absolutely. All we need are a few of your products and some images, as well as your business details and bank details so we can pay you your money and we can get you set up. You can then add products as you go along to make your online store as big or small as you want it to be.

Q2. How much will it cost me to list my products on FLOC Market?

There’s no cost to join or set up the shop. After extensive consultation with independent businesses, the consensus was that people wanted to pay commission per order, so each order fee is 10% with a 2% transaction fee. We transfer your money to you each week, minus those fees.

Q3. How do I let my customers know I’m on FLOC Market?

We give each business a unique ID link that you can use to market your shop via social media or your own PR. You’ll also benefit from the PR and promotion that we do for FLOC Market as we champion our local suppliers.

Q4. What if someone wants to buy my products and they’re not in my local area?

FLOC Market allows businesses to manage delivery of products, both locally and nationally if they serve the whole UK, they can set radius limits and special delivery options to ensure their customers’ expectations are met.

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